Glass Box
One price, whole product

Priced by the size of your team, not by what you are allowed to use.

Every organization gets the whole product. Feature gating would mean selling a smaller team a version of this that works less well, and a tool people are meant to trust with what they actually think is a poor thing to sell in halves.

Standard

$10per person, per month

Falling to $8 and then $6 as you grow. Billed for a minimum of 8 people, so the smallest invoice is $80 a month.

The first 10 people
$10 each
Then up to 50
$8 each
Everyone after that
$6 each

The rate applies to the people in each range, not to all of them — so growing never costs more per head, and adding one person never jumps the bill.

  • Every feature, on every plan — we charge for size, not for capability
  • Unlimited topics, messages, commitments and weekly reports
  • Anonymised feedback with the three-voice disclosure threshold
  • Data export for everyone, and erasure on request
  • No analytics, no advertising pixels, no third-party trackers
Set up your organization

Free to create the workspace, add your teams and look around. Writing starts when the subscription does. Cancel any month, and everything stays readable and exportable for 60 days after.

Enterprise

Let's talk

From 250 people, or sooner if you need any of this:

  • Single sign-on and directory provisioningnot built
  • A signed processing addendum and security reviewready
  • Invoicing and annual purchase ordersready
  • A retention window set to your own policyask us
  • Data residency in a named regionnot built

Marked honestly, because you will find out at the security review either way and we would rather it came from us. The security overview has the detail behind each line.

Where your money goes

Most of it goes into running the thing and keeping it running: the servers, the backups, the security work, somebody answering when you write in, and the time spent planning and building what comes next. It is not a large margin business and it is not meant to be one — the price is set so the product can still be here in five years, which for something your team keeps its record in matters more than it being cheap today.

The rate falls as you grow because a larger organization genuinely is cheaper for us to serve per person, and there is a minimum of 8 because a very small team costs about the same to support as a medium one. Both of those are arithmetic rather than strategy, and the questions below show the working.

The arithmetic, if you want it

Nothing here changes the price. It is here so you can check it rather than take it.

What does one more person actually cost you?
About a penny a month in storage, compute and bandwidth. Stripe's fee for collecting the payment is larger than that. Both are dwarfed by the cost of a person answering a question, which we budget at $45 a month for a single team and which grows with the number of teams you have rather than the number of people in them — in a large organization people ask their own lead long before they ask us. That is the only cost here that meaningfully scales, and it is the reason the floor exists.
Is the price set against a typical customer or a heavy one?
A heavy one: an organization with the app open all day, thirty messages a person a month, using everything. That is about five times what an average customer costs us, and it is what the price is set against. Pricing on the average would mean charging the people who barely log in and losing money on the ones who love it, which is exactly the wrong way round.
Why does the rate fall as we grow?
The thing that actually constrains us is not disk — it is the live connections that make the product update without a refresh. One server holds about a thousand of them, which is 248 organizations when a team dips in and out and 46 when most of them have it open. A five-fold swing in what you cost us, from the same hardware. A large organization is genuinely cheaper per person to serve, and charging as though it were not is the gap a procurement team finds.
Why is there a minimum of 8 people?
For the opposite case. A small team that has adopted this completely is the least profitable customer there is — all of the support, a fraction of the seats — and without a floor we would be serving them at a loss and eventually stopping. A floor is what lets us say yes to a team of four and still be here next year.

The details

Who counts as a person?
Anyone with an active account in your organization. People you have invited but not yet let in do not count, and neither do suspended accounts. The count updates when you add or remove somebody, and the change is prorated.
Is there a free trial?
No, and we would rather tell you why than let you find out. A fortnight of unpaid workspaces costs real money at the exact point a small company has none to spend, and the honest options were a trial we could not afford or a price raised on everyone else to pay for it. What a trial is really for — proof that you are not trapped — you get without one: cancel from Stripe's portal in two clicks, export everything at any moment, and keep reading your workspace for 60 days after you stop paying. If you want to see it working first, ask us for a walkthrough.
Card details
Handled entirely by Stripe on their own pages. Card numbers never touch our servers, which is deliberate — it is the difference between a payment integration you can reason about and one that puts your card in our database.
Canceling
Any time, from inside the product, effective at the end of the period you have paid for. No call, no retention script. Because there is no trial to convert, the only reason you stay subscribed is that it is worth it, which is the pressure we would rather be under.